Academic Sales & Customer Support Assistant

Rock's Backpages

Location: London

Deadline for application: Friday March 31, 2023

Rock’s Backpages is looking for an enthusiastic, organised, and resourceful individual to undertake work in supporting the Sales Manager.  This is a full time permanent role (with a 3 month probation period) working on a hybrid basis with 3 days in the Hammersmith office and 2 days from home.

The role is wide-ranging and will include administrative work, sales support, marketing & assisting event organisation, and working with various databases including our CRM and Salesforce.

Full training and support will be given.

We are looking for a recent graduate or a person with at least one year’s relevant experience.

An interest in publishing, journalism and/or popular music  would be an advantage.

Email contact: .(JavaScript must be enabled to view this email address)

Role Description:

  • Administering customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, access issues, and other problems.
  • Fulfil information requests from prospects and existing customers.
  • Assisting with subscriber usage statistics enquiries.
  • Assisting with sales proposals and price quotes.
  • Performing data entry tasks for leads, prospects, metrics, and other relevant information.
  • Assisting with event organisation and marketing campaigns.
  • Set up trial access and subscriptions via the access management system and act as first line of technical support.
  • Setting up and administering customers ‘supplier portals’.
  • Liaising as required with the company's accounting function to include chasing of payments.
  • Handling ad-hoc administrative duties for the company.
  • Contributing to product development in conjunction with the editorial team.
  • Attending and contributing to monthly editorial meetings.

About You:

  • Highly organised, hard-working and attentive to detail, to be able to cope with a varied and at times demanding work-load.
  • Computer literate, including confident use of Microsoft Office applications.
  • All-round excellent communication and people skills.
  • Hands-on approach and can-do attitude together with general problem-solving skills.
  • A team player.
  • Good data entry skills for accurately updating customer records .
  • A graduate/educated to a degree standard, or with equivalent experience.
  • You love music!

Posted by .(JavaScript must be enabled to view this email address) on 06 Feb 2023 • Filed Under Permanent Positions in Publishing and New Media